1. Placing an Order
- Navigate to “Online Store (mb.probrand.com.na)” and select the desired item.
- Click “Select options” to open the product page.
- Select your Size and Quantity, then click “Add to basket.”
- Review the size chart to ensure you select the correct size.
- You can then view the basket to ensure all items added are correct.
- Click “Proceed to Checkout”
- Enter the email address for this order
- Select your Branch
- Enter the staff members details for who this order is for.
- Ensure that you checked the box that you agree to have half the order value deducted from your salary.
- Select the deduction period (1 – 12 months), please note staff deduction allowed is minimum of N$100 over 12 months
- Once completed click “Place Order”.
2. Order Amendments
- If you need to make changes to your order, you must contact HR.
- Once artwork was approved on your order no changes can be made
- Should your items arrive and not fit you must contact HR within 3 working days to check if size changes can be done.
- After 3 days, no changes can be made, and the order will be processed as submitted. You will be liable for the cost of the item.
3. Ordering on Behalf of Others
- When ordering for someone else (Usually someone with no Computer Profile that reports to you), they must sign their order as proof of authorization.
- This also applies to your own order – ensure you sign it for confirmation.
- This signed proof will be added to your AOD.
4. Branch Orders
- Branch Managers or Admin Supervisors are responsible for placing orders on behalf of employees without email or computer access.
5. AOD & Salary Deductions
- Once the order is processed, you will receive an Acknowledgement of Debt (AOD) form for signature.
- This allows for the salary deduction of the order amount.
6. Estimated Arrival Time
- Uniform orders may take up to 4 weeks to arrive but if the supplier has stock you should receive your order within 1 week. If the item is out of stock a back order will be placed.
7. Return, Discontinued and Exchange Policy
- You have 3 working days to amend or cancel your order. After this period, the order will be processed and charged.
- No returns or exchanges are allowed unless the item has a factory defect.
- Items with factory defects must be returned within 1 week. A replacement of the same item will be issued – no refunds/exchanges will be made – only replacement.
- When an item is discontinued it will no longer be available on the online shop website.